Ondra
Returns & refunds
Last updated: November 3, 2026
30-day returns
We want you to love your lighting. If something isn't right, you can return it within 30 days of delivery for a refund.
Eligibility
- The item must be unused, in the same condition you received it, and in its original packaging.
- Please include proof of purchase (your order number is enough).
- Gift cards and any items marked as final sale can't be returned.
- Items damaged through misuse, incorrect installation or modification can't be accepted.
How to start a return
- Email support@getondra.com with your order number and the item(s) you'd like to return.
- We'll reply within one business day with your return authorisation and the return address. Returns go to an address in the United States, so you won't need to ship anything internationally.
- Pack the item securely in its original packaging and send it using a tracked service.
Please don't send items back without contacting us first. Returns sent without authorisation can't be processed.
Return shipping
If you've simply changed your mind, return shipping is paid by you. We recommend a tracked and insured service, as we can't be responsible for returns lost in transit.
If your item arrived damaged, defective or not as ordered, we cover everything: contact us within 7 days of delivery with your order number and photos, and we'll send a replacement or a full refund. In many cases you won't need to send the item back.
Refunds
Once your return arrives and has been inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days; your bank may take a further 5–10 business days to show the credit. Because standard shipping is free, there are no outbound shipping charges to deduct. There's no restocking fee on any return.
Exchanges
The quickest way to get a different piece is to return the original item for a refund and place a new order.
Cancellations
You can cancel your order for a full refund at any time before it ships. Email us as soon as possible with your order number.
Late or missing refunds
If you haven't received your refund after 10 business days, please check with your bank or card provider first, then contact us and we'll look into it.